Digital Products, Streaming Memberships – Terms of Sale & Disclaimer

Last updated: 25 August 2025
Psychosensory Therapies Ltd (trading as The Meaden Academy)

These Terms apply to all digital products and services on this site (including streaming memberships, series/programmes, guided audio tracks, courses and any downloadable content). By purchasing or accessing these products, you confirm that you’ve read, understood, and agree to the following.

1) Who we are

“The Academy”, “we”, “us”, and “our” refers to Psychosensory Therapies Ltd, a company registered in England & Wales.
Primary contact: [email protected] | Tel: 01892 800520.
Prices shown are in GBP and include VAT where applicable.

2) Key definitions

Streaming Access Products: Founders Club membership (monthly/annual), All-Access Bundle, and any streaming-only series or courses (e.g., “Your Future Self Hypnosis Series”).
Downloadable Products: Any product expressly supplied as a file for you to download and keep.
Aftercare Programme: Your resilience/tools subscription (separate product).
All-Access Bundle: Combined subscription that includes Aftercare + Founders Club streaming.
Founders Voting: Monthly polls where members vote on shortlisted track ideas.

3) Health & safety disclaimer (important)

Our materials support personal development and wellbeing; they do not diagnose, treat, or replace medical, psychological, or psychiatric care.
If you have (or suspect) a medical or mental-health condition, consult your GP or qualified healthcare professional before using our resources.
Never use hypnosis/relaxation audio while driving or operating machinery. Use only in a safe environment where you can relax undisturbed.
Results vary and are not guaranteed. You use all content at your own risk.

4) Age & eligibility

Our services are intended for adults 16+. By purchasing, you confirm you meet this requirement and have capacity to enter a contract.

5) Intellectual property & permitted use

All content is © Chris Meaden / Psychosensory Therapies Ltd. You receive a personal, non-transferable licence to access for your own private use. You must not share, copy, record, upload, stream publicly, sell, or redistribute our content. Account sharing is not permitted.

6) Refunds & cancellations

A) Downloadable products (MP3s, PDFs, files you keep)

Because downloads are provided with instant access, all sales are final and non-refundable. Please choose carefully and contact us with any questions before purchase.

B) Streaming Access Products (Founders Club, All-Access Bundle, streaming series/courses)

30-day money-back guarantee (first purchase only). If you’re not delighted, email us within 30 days of your initial purchase and we’ll refund you in full.
Renewals are not refundable. To avoid another charge, cancel before the renewal date in your account settings.
Access continues until the end of the paid period, then stops on cancellation.
If you cancel or your payment fails, your Founder price lock ends; re-joining later may be at the then-current price.
One goodwill refund per customer (unless required by law).

7) Subscriptions, billing & price changes

Founders Club (Monthly/Annual) and All-Access Bundle are recurring until cancelled.
You can cancel any time from Account → Billing; future payments will stop at the next renewal.
We may change prices for new customers; active Founders keep their price while continuously subscribed.
If we materially change what a plan includes, we’ll notify you in advance.

8) Upgrades, downgrades & switching plans

Aftercare → All-Access: Upgrading unlocks Founders streaming immediately; your billing moves to £24.95/month on the next cycle (or as shown at checkout).
All-Access → Aftercare: You can downgrade before renewal; streaming ends at period close and billing reverts to Aftercare pricing.
Founders ↔ Annual/Monthly: Switch at renewal.
We don’t provide pro-rata partial refunds for unused time unless required by law.

9) Streaming access & fair use

Streaming products are access only (no file downloads unless explicitly stated).
Reasonable personal use is expected; excessive or suspicious usage may trigger security checks or temporary blocks to protect your account.
We do not guarantee uninterrupted service (e.g., maintenance, outages), but we aim for timely restoration.

10) Founders voting & co-creation

Voting is a member perk, not a contractual obligation. We shortlist topics and may adjust schedules/content at our discretion (e.g., clinical suitability, quality control).
By submitting ideas, you grant us a royalty-free, worldwide licence to use, adapt, and produce works based on your suggestion. No compensation is due for ideas submitted.
We may acknowledge contributors by first name with consent.

11) Course incentives & Founder rewards

Founder-only discounts, early access, loyalty rewards or credits (if offered) are promotional benefits and may change or end at any time.
Discounts/credits have no cash value, are non-transferable, and are subject to eligibility rules stated in the offer. Expiry dates may apply.

12) Privacy

We process personal data in accordance with our Privacy Policy. By using this site, you consent to that processing and you warrant that all data provided is accurate. (See Privacy link in the site footer.)

13) Limitation of liability

To the maximum extent permitted by law, we exclude all liability for indirect or consequential loss. Our total liability arising in connection with any product shall not exceed the amount you paid for that product. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

14) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

15) Contact

Questions before purchase? Need support or a refund within the guarantee window?
Email: [email protected] | Tel: 01892 800520

Quick summary

Downloads: instant access, non-refundable.
Streaming memberships/series: 30-day money-back on first purchase; renewals non-refundable; cancel any time before renewal.
Founder price lock while continuously subscribed.
Personal use only; no sharing or redistribution.
Self-help, not medical care; do not use while driving or operating machinery.